UK Delivery / Returns
We are pleased to offer complimentary delivery for all orders shipped to the UK.
Orders will be delivered within 2 - 3 days.
We are pleased to offer a free returns service. Simply email us at online@stephenwebster.com and we will send you a pre-paid DHL return label so you can drop off the package to your nearest DHL Service Point.
US , EU & ROW Delivery / Returns
We are pleased to offer complimentary delivery to the US, Europe and International orders over $/€/£1000.
For orders under $/€/£1000, shipping will cost:
US - $25
EU - €25
ROW - £35
Orders will be delivered within 2 - 5 days.
*Orders shipped to the US & Europe are sent DDP (Delivery Duty Paid), so you won’t need to pay any additional fees.
Please return your item to the below address, we recommend sending your return on a tracked service. Then email us at online@stephenwebster.com to notify us of your return and tracking number.
Stephen Webster Ltd Returns
17 Grafton Street
London
W1S 4DQ
United Kingdom
Resize Guarantee
If you order a ring and it's not quite the right size, let us know within 30 days of receiving your order and our in-house workshop can provide complimentary ring resizing.
*Excluding CH2*
Personalised & Resized Items
Personalised & resized items can take up to 2 weeks to be dispatched.
Duties & Taxes
We include the cost of taxes and duties in your order for orders delivered to Europe and the United States, so you won’t need to pay any additional fees.
For deliveries to countries outside of those listed above, the price you pay on Stephen Webster will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our courier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP (Delivery At Place) order.
For all orders you assume all risk of confiscation en-route. If customs should confiscate or return the merchandise to us, you are still responsible for all shipping charges including return shipping charges.
Insurance
Your Stephen Webster jewellery will be delivered fully insured by our expert couriers and will arrive beautifully gift wrapped, packaged in a discreet plain brown box.
Please be aware that all deliveries need to be signed for, and photographic ID may be required. If you are not available at the time of delivery, our courier company will leave a note and you will be able to reschedule your delivery for a more convenient time.
Non-Returnable Products
The following products cannot be returned:
• Products that are personalised, bespoke, altered or otherwise made to your specification. Please note this does not include made to order items which have had no customisation or items which have been re-sized.
• Pierced earrings
• Any other items designated as non-refundable at the time of purchase
Faulty Items
Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a manufacturing fault within a period of 12 months after delivery. All items returned as faulty will be inspected and any items deemed to be subject to fair wear and tear will not be accepted as faulty.
We are only able to exchange faulty items for the same item subject to availability. To return a faulty item, please email online@stephenwebster.com.
Refunds
Refunds will be made within 14 days of the receipt of returned items. All undamaged correctly returned products will be credited to the purchaser's original payment method, including sales taxes.
In the event of any failure to return goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods. Returns must be returned in one shipment, any subsequent returns from the same order may incur additional shipping charges.
Stephen Webster will not accept returns of any items that have been worn and/or labels removed. Upon receipt of your order, if any item is without tags, you must notify us (by email) if you wish to return. Please note that we do not accept liability for returned goods if you do not return them using a tracked shipping service.